Email connection options
Forward customer support mail to your private service address. Replies use your store name and our service address, not your Gmail or Outlook address. Your email provider must allow forwarding; otherwise publish the service address as your store's support address.
Connect Gmail, Outlook or other email
- Confirm your address with the code we send you.
- Copy the private address below and forward customer support mail only. Keep a copy in your mailbox.
- Send a new question from a different address and check receipt here. Then finish your store setup.
Gmail: Settings → Forwarding → Add an address. Outlook: Settings → Mail → Forwarding. Your administrator may restrict forwarding. You can instead publish the assigned address as your store's support contact.
Replies use your store name and our service address, not your Gmail/Outlook account. A supported business mailbox can also be connected directly.